We all know online marketing is the trending one but it can be frustrating when the online purchase is not quite good. And here we are offering a full guarantee refund policy to our clients. We’ve got very customer-friendly return & refund policies.
If your products are damaged or any preceding condition, We’d be pleased to give you all the facility from the return to exchange.
This guide will check to ensure the quality or take the responsibility instead of abuse or abusing product. When the returned merchandise passes the quality make sure it is a fresh and original packaging phase, an exchange/refund is going to be processed.Don’t avoid to read product information carefully before confirming the order.
We ensure only the very best quality reaches to our customers as every product goes through a well-defined quality check procedure. But these art products might look slight variation in finish. In the event of handmade paintings, then there may be minor variations due to the character of this work.
However, if you are still not happy with your purchase items you may return it within 7 days of delivery. Please email us with all the details within these 7 days. We’ll schedule a pick up for the item. For this 15% of the order value will be deducted in the event of refund because of return shipping of the goods.
Order Cancellation facility
Orders can be cancelled anytime before they are dispatched with no extra expenses. To cancel the sequence, please call us at our customer support number / email us at — We are unable to cancel the order once it’s been dispatched.
For any refund orders, we undo the transaction you’ve made and for COD orders you’ll have to share the account details so that concessions can be processed. Applicable COD prices are non-refundable and only product fees are reimbursed.
A refund may take around 5-7 working days to represent on your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled or damaged in any way.
Custom Product Order
Custom products are the products that are created according to your request, apart from other available products on the website. On such product requests, COD will not be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable.
Bulk orders are not refundable in any situation, only faulty items or damaged items individually can be replaced. Bulk orders may take some additional time to ship based on the volume. The shipping time will be confirmed by our team at the time of purchase confirmation.
In case of COD orders, if a customer wishes to return the order then the handling charges of the product is to be borne by the customer itself. Art Villa is not liable to pay any handling charges on behalf of the customer. Handling charges can differ from product to product.